Testimonials

"Ken and I were both pretty impressed w/the entire staff the first day we walked into Bald Eagle HD. We were greeted by Brian and Charlie and between the two of them, answered every and any question either of us asked. Over the course of hours we not only became familiar w/all who work there, but also bought our first Harley motor-tricycle !! Though used, it STILL looked brand new, and the gent that owned it prior, not only took great care of it, but added lots of nice things to an already really nice bike ! We felt lucky to get the opportunity to buy that baby, and we did !! Once we made that decision, Jaylyn worked w/us to get all the paperwork/loan done. Thank you, Jaylyn ! Charlie and Brian, who are extremely knowledgeable in HD, gave us tons of information to help make that decision, so thank you to both Charlie and Brian for all your help ! Jeff and Jed in Parts assisted w/the communication/helmet aspect of our purchases that day, thanks to both of you ! It was raining the day of our purchase and Ken had to drive the trike home, so Maddy in Motorclothes was quite helpful w/purchase of raingear, to keep Ken dry while bringing the trike home. Thank you, Maddy !! We came the next day to pick up the trike so were fortunate to meet Andy in the Service Dept the boys "behind the scenes", the mechanics, Brent and Jeff. These two got our "trunk cover" put replaced when we didn't expect it, so that was just the nicest surprise; thanks to Brent and Jeff. We met a few others, Ashley in Jaylyns office, who sets up all the events for HD, and another pleasant young woman working in Motorclothes, I apologize, I forgot your name, but we certainly appreciated the kindness and helpfulness of all of the BE HD crew that day... it really, made OUR day, more than anyone can imagine !!!"Ken and Annie Frey | Iron Mountain, MI
"These are great people who are willing to go the extra mile whether you are purchasing parts, supplies, or the larger of purchases a new or used bike. It doesn't matter you are always greeted by the friendly sales and administrative staff. Like a family outside of your own personal family. It's great to have received such great service. "Maurice Simons | Escanaba, MI
"My wife and I have always felt extremely welcomed any time we have come into BEHD. Brian and Charlie in sales are the most friendly, non-pressure salesmen I have met. We just purchased our second bike in the last 12 months from Brian and cannot wait for the riding season to start so my wife can hop on her new Deluxe. The crew in service have always done a fantastic job of making sure our bikes are set up perfectly for us and taken care of quickly and professionally. Jed and Jeff in parts are always happy to answer the hundred questions we have when looking for parts for our bikes. And the entire crew in motorclothes go above and beyond to make sure that we find what we are looking for. The BEHD team treats us like family. We truly appreciate how every single person down there has taken the time to get to know us and personalizes the service to meet our needs and expectations. Darby and Al have a great team at Bald Eagle, and I hope that never changes. Keep up the great customer service guys and gals! You have definitely earned our loyalty!!!"Christopher Salo | Negaunee, MI
"I have been a motorcycle rider since 1971 and during that time have purchased many different Harleys from dealerships throughout the U.S. I have found that the folks at Bald Eagle are head and shoulders above the rest. There is no doubt in my mind that they provide the best service and overall customer experience of any Harley dealership out there. Charlie, Andy and Brian are tops in making sure the customer experience is the best there is. THANK YOU Bald Eagle for such a wonderful experience. I would recommend this dealership to anyone looking to purchase a Harley or get their current ride serviced. In my opinion you can't do any better!"Drew Matuszak | Presque Isle, MI
"A friend of mine purchased a new bike from Brian at Bald Eagle last year and when he heard that I was taking a trip up to Copper Harbor in August of 2014 he said that I should stop by and introduce myself to Brian so that I could see first hand what a great dealership this is. I took his advice and stopped in on a Wednesday and was impressed with how friendly everyone was. Little did I know that 2 days later while out on the Keweenaw Peninsula my bike would develop starter issues. So I called Bald Eagle and they put me in touch with Andy in the service department and I gave him the OEM part numbers that I needed and even though they didn't have them in stock and we had already missed our cutoff time for UPS RED, they managed to get them there the next day. When I showed up at the dealership the next morning, Brian met me in the parking lot to tell me that the parts had just arrived and they had a lift and a mechanic waiting for me. The service department had to replace the clutch hub sprocket and starter pinion gear but they had me back on the road in only 2 hours. I was totally impressed with the whole experience and it is completely different from what I have ever received from my local dealer. Been riding for 35 years and this was probably the best dealership experience I have ever had."George Hill | Traverse City, MI
"I just wanted to express my gratitude for the service and assistance your dealership provided me recently while on a tour of Michigan. I started hearing "Noises" from my 05' Classic and knew I had to have it looked at immediately. I called ahead and was told to bring it in and they would try have a look at it. An hour later we were at the dealership and within 5 minutes of that my bike was on the lift being attended to. Turns out my timing chain tensioners were worn completely (had I gone any longer I probably would have destroyed my engine). They worked on my bike for the remainder of the afternoon and had me back on the road the next morning. I have rode many years and this is yet another example of how well you are treated by the Dealerships in the USA. Canadian dealerships need to learn from these stories! Thanks to all the guys who help me out this past week. Harley Davidson should be proud to have guys like yourselves working for them. A truly positive experience. Doug Cousens Orillia Ontario, Canada "Doug Cousens | Orillia, ON
"I just purchased my first Harley(07 xl1200c) from Brian at Bald Eagle and I have not one complaint, the bike looked like a brand new bike, its in excellent condition. Brian was outstanding to deal with, he knew exactly what he was talking about and was extremely helpful. I live 8 hours from Marquette and had to have my parents pick the bike up, they said Brian was great to deal with and a heck of a nice guy. If your looking to buy an HD from a dealer I advise you to go to Bald Eagle, I know the next bike I purchase will come from Bald Eagle in Marquette. "Blake Butler | Lake Odessa, MI
"Bald Eagle is the best. I had a broken wire a different dealer couldn't find. Their mechanic found in in minutes. He came and talked to me about it as if it was my child after surgery. Made me feel good the true root cause of my problem was found. He got on it right away and I was going in around an hour. While I was waiting, I dealt with Charlie on a new one, and he made me a great offer. Only problem I see with the dealership, is they are 700 miles too far North. If you are anywhere near Marquette MI, and want to go to a Harley Dealership second to none, go to Bald Eagle. My wife and I will try to make it up there also in upcoming future. She liked the shirt I bought here with the eagles on the back. My buddy and I spent the night on the town (good advise from the staff) and met many locals in Marquette, what a wonderful town and friendly people. It is not just a stop, it will become a destination. Thank You again Bald Eagle."Shannon Iffert | Iuka, IL
"UNBELIEVABLE !!!!..... Never have I/we ever felt so welcomed at dealership. My friends and I took off from St Louis area, out through W Virginia, up to Bar Harbor ME, and across Canada. One buddy started having bike problems. We stopped in two dealers along the way and they were unable to find/fix problem. Once we crossed back into the US in northern Mi, my 2012 bike quit on me. Heard some banging and clanging and was expecting the worse. The rest of our group had to continue on and the two of us with bike problems got towed to Bald Eagle. We called on the way so they were expecting us. As they listened to my buddy's bike they said oh, you have a broken wire somewhere. Hooked it to the machine and had him running in minutes. Pushed mine in and cautiously cranked it over to hear the metal clank, tested the compression, and told me he thought is was just a valve but wouldn't know until he got into it. I advised him no way because I am not that lucky. Tore into it, and is was just the valve spring. He mentioned that I was lucky the valve didn't drop lol, but had me back on the road in about 3.5 hours in which we then met up with the rest of our group in Milwauke. As we were waiting, talked with sales, parts, and even purchased a couple shirts. This store wasn't like just stopping in any HD dealer, this was an "Experience". And I mean everyone, in every department. My only regret is that I didn't get everyone's name to personally thank them. I do remember my mechanic was Ben (thank you again) but the other mechanic on my buddy's bike was great as well. I know where I would shop for everything if I lived up there. If anyone reading this is on a ride and go anywhere near Bald Eagle, make it a point to get by there for the "Experience" even if you don't buy/need anything. HD stores across the US and Canada should model there stores after Bald Eagle. Thanks again to all of you"Cary | Walnut Hill, IL
"I have no idea what I can say that hasn't been said before about Bald Eagle Harley Davidson in Marquette. They all make you feel like you've been friends for years. Everyone there has a smile just waiting for you. From the sales department, to the parts department, to the clothing & service departments. Everyone knows their jobs, and knows how to put the customer first. Always willing to help you in whatever you may need. My wife Sandy and I both feel as though we not only bought a bike from BEHD but we also made some pretty darn good friends along the way there. "Jim Gunville | Gladstone, MI
"I recently purchased a 2011 Road Guide Ultra after having my heart set on a 2010 Ultra Classic Limited... The staff (Charlie) suggested I take the RGU for a test drive... Half an hour later my wife and I became proud owners of the 2011 RGU with some modifications to match our riding style. Our first major trip will be around Lake Superior to celebrate our first anniversary. Hats off to each and everyone of Bald Eagle staff."Daniel Purcell | Escanaba, MI
"Bald Eagle HD and staff are the best in the midwest ! I should know I've been in all the dealerships from WI to ND ! Glad they are in my corner and my back yard !"keith butler | hancock, MI
"I just bought my third Harley (2000 Classic, 04 Ultra and now an 09 Ultra) from Bald Eagle. I visit every Harley shop I can but when I need a new bike, I go straight to Jesse. No one treats you better, knows his job, or cares about his customers better than Jesse and all the guys and girls at BEHD. I went in to get an eleven dollar muffler bracket and rode home on the most beautiful Ultra that I have ever seen. Bald Eagle knows what bikers want, and they deliver. Bottom line, if your're in the market for a new or used Harley, go and see Bald Eagle. Like I said I VISIT other dealerships, but Bald Eagle is HOME! Chris Bartlett - Ford River, Michigan "christopher bartlett | bark river, MI
"i stopped in on a sat at baldeagle while on a weekend visit to marquette with no intention of buying a bike. there was a sporster there that i really liked. Charlie spent time with us and we toured the shop, all the while answering all our questions with genuine enthusiasm. went back sun am and took the sportster out for a ride. once i was home i decided that i wanted it, all the communiactions by phone or email went easily. Charlie and Jesse handled the sale, the paperwork, the delivery and the export all smoothly. cant say enough good things about these guys. it is a class operation. called last week with a question and service was happy to take the time to answer my questions. i have put over 400 miles on it already!! thanks again "Peter Fleming | Echo Bay, ON
"I was vactioning in the UP over the 4th of July week. My bike broke down and left me stranded on the side of the road and Bald Eagle Harley Davidson had my bike in the shop and back to me in less than a day. They even provided a loaner while I waited. Andy in service was a great help as were all the other great people in service who helped me out. Jed in parts, helped me find the chrome I had been looking for. Great overall experience from a very friendly dealership! Thanks."John Eger | Great Mills, MD
"These guys go above and beyond the call of duty. Helping a traveller on the road in need. With rain coming, we needed rain gear and couldn't quite make the closing bell on our ride from Copper Harbor to Marquette. We shopped by phone and our gear was hidden outside the store for us to pick up after closing. All was there and enabled us to see the Lake Superior shoreline despite a bit of rain. Brian called me after hours to be sure I got the package and everything fit. He even gave recommendations on where to enjoy a beverage that evening! Soar on Bald Eagles!!!!"Thomas King | Grosse Pointe Park, MI
"I want to give a loud shout out to everyone at Bald Eagle for all the assistance on our new bike Purchase. My husband and I worked with Brian & Jesse to customize our 2013 Ultra Limited. We did everything thing from the sales agreement with our trade, the added accessories and the purchase of our new bike all over the phone. This whole process went effortlessly. We had shopped around at a few local harley dealers before approaching Bald Eagle, our stress level trying to reach a deal for both parties with them was overwhelming. In one phone call to Bald Eagle we had such a positive and stress free conversation that within one week we had reached a deal and our new bike was in the making. We picked up our new bike a week ago and we have been in Harley Heaven ever since. It was by far the best decision we ever made to work with them and to be out enjoying our new bike. Also, we need to give a shout out to "The crane" in service for going the extra step and showing us how to work with some of the new attachments that we ordered for the bike and to the Ladies in the clothing department that assisted us with our new attire. Our entire experience was amazing and if we ever need to buy another bike we will head straight to the U.P.!!! Thanks again everyone for putting us on our new bike!!! ;)"Jennifer Robertson | brighton, MI
"I can not say enough good things about the service I received yesterday while looking for parts for my bike. Jeff went out of his way to help me find the correct part. I was astonished at how willing he was to help make sure things got done correctly. It is definitely something that is rare these days. I really appreciate everything and I will for sure be coming back to the dealer again for future help/bike buys! 5++ star service. "Jake Glass | Marquette, MI
"My wife and I worked with Charlie from the beginning on the purchase of our 2003 Ultra Classic. He was extremely helpful and informative. He, along with Brian and Jesse and all the guys from parts and service, were very easy to get in touch with when we had questions. Charlie went out of his way to make sure that we got the best deal and kept us informed on all of the details. We very much appreciate what Bald Eagle Harley has done for us and would recommend this dealership to all of our biker friends. The crew there at Bald Eagle Harley treats us like family...they are a great crew!!"Kenneth Dulong | Dollar Bay, MI
"Thank you so much for setting me up with my new bike! Jed and Jeff are always so helpful with parts questions. Charlie's excitement in his new job is quite refreshing and his follow-up to my questions was quite timely. Brian was positively AMAZING with his knowledge, organizational skills and follow-up! Andy is great with the service (nothing felt too small to address) and your mechanics do great work! Bald Eagle is a very well run business with top-of-the-line customer service!! Although you were so BUSY on Friday, I still felt like I was the only customer there. Everyone was so attentive. Good luck with your expansions. You are simply FABULOUS to work with. Sincerely, Sheila & Eric"Sheila LaRoue | , MI
"In November of 2012 I decided to trade in my 2008 883L Sportster . I have only been riding for 3yrs. so I was hesitant on getting a differnent bike and trying to get confident riding all over again. After working with Brian and Jessie we decided on the Switchback. Boy what a beautiful bike. I went on-line and customized my future bike and then went in with a list of parts that I was interested in. When I first saw my bike Jessie and Brian and the parts department got everything down to a tee. Only concern was how wide the tank and seat was. I took my bike out for a quick 45min ride on 4-30-13. WOW the Switchback was easier to handle than my Sportster. The wide tank was now problem either. Thank you everyone I am so happy to put on all the miles on my new bike you fit the bike perfect to what I wanted."Christine K | Marquette, MS
"I have been a rider for nearly 30 years, owned several bikes of different brands, and lived in three states. Bald Eagle is without question the best dealership I have known. The sales, service, and parts staff are all first rate. People care enough to know you on a first name basis, know about your ride and riding interests, and offer solid advice based on what makes sense for the customer. Always friendly and helpful, there's no reason to work with any other dealership. "Fred Kotler | Marquette, MI
"4/17/2013 Brian, Sweettt!!!!!! just took her out for her first ride only about 15 miles but simply awesome!! I can't wait to get out and go for a long ride. Super nice Bike, Thanks to you and Jesse and everyone else involved in helping me get this bike. And a big thanks to the guy that traded it in. I Love it! You guys are the best. I will definiately see you guys when I look for another bike in 3 to 5 years. Looks like today is going to be about the best day to ride until mid week next week then its suposed to start warming up down here, A friend of mine was up by you guys last weekend and said you have enough snow to ride snowmachines for a couple weeks yet!! Yikes !! Glad I'm down here....... Hope to see you guys this summer when we head to Wisconsin, or get a chance to just tour the U.P. Thanks Again I'll keep riding Jim Brach Cheboygan, Michigan "Jim Brach | Cheboygan, MI
"The people at this dealer are absolutely top notch. I drove 8 hours north and would gladly do so to enjoy my Harley experince with these fine people. Keep in mind i live 20 minutes from Grand Rapids Harley. Brian and the rest of the staff are prompt to return communication and did all to get my bike loaded on the trailer i brought in a snowstorm. Could have never done it without their expertise. If you are looking for a no pressure great experience visit Bald Eagle. As i was told and they mean it "the sale does not end here." I am a Bald Eagle customer for life. Thanks ALL"rex shotwel | byron center, MI
"I want to thank Jessie, Amanda and especiallyBrian for all their help. They made the purchase of my new Heritage Classic a truly Classic event. I have never been treated so well by ANY motorcycle dealership and I would HIGHLY RECOMMEND, Bald Eagle of Marquette, to anyone interested in top service and a friendly curteous sales team. They definitely soar above the rest and deserve to be called Bald Eagle!! I am a snow bird and resident of Tennessee, but found a home with this dealership. They are the best you will find anywhere! Ride safe Martin, Cookeville, Tennessee."Martin Kopinski | Cookeville, TN
"I had the best experience ever! I had been wanting a Harley for years and finally had the chance to purchase one, however, I was very very nervous about making the investment. I had also had some really bad experiences at various car dealerships in the past. I am a woman and had been treated pretty poorly when looking to purchase a couple cars in the past and was worried that this experience would be the same. It wasn't. It was so great! From the first time I walked in the door Brian was the salesman I interacted with and he made me feel like he was happy to work with me. I did a lot of shopping around before I made the decision to buy from Bald Eagle Harley but I am so glad I bought from this dealership. Other than the nervousness I felt the whole experience was fun! That was a first! I enjoyed picking out my bike, picking out a bag for it, getting a t-shirt (free! thank you) and picking out a leather jacket. Everyone was so nice! The whole team really made me feel welcome and they seemed like they honestly were happy for me to be buying my first Harley. Now if spring ever gets here I will be out there enjoying my new baby :) Thanks to everyone at Bald Eagle Harley, but especially to Brian for not making me feel like a dumb female, for not pushing anything on me, for taking so much time with me and talking to me with respect. I hope I have this bike for a long time, but I know if I'm ever looking for something more, new, or just to see whats new I will most definitely be back!!! Sincerely, Mandi Lippens P.S. Now my husband wants one of his own :)"Mandi Lippens | Rock, MI
"Purchased a 09 Ultra in November, third Harley I have owned. Brian Emigh is absolutely the best Harley-Davidson representative I have ever dealt with. After conversing with the rest of the staff, it is apparent that the management fosters this customer-orientated atmosphere. Kudos to Brian and the whole Bald Eagle dealership!"Brian Chamberlin | Port Wing, WI
"I Love Bald Eagle Harley Davidson of Marquette "Lisa Roshak | Marquette, MI
"I love The Harley Davidson shop here In Marquette,Mi"lisa Roshak | Marquette, MI
"Iheard the attitude at Bald Eagle had changed. Before that I seriously considered shopping around, but thought I would just stop in because it's in the area. I was totally satisfied by the service, especially. Friendly people, no pressure. I actually felt welcome in the shop, which didn't happen the only other time I stopped in a few years ago. "Bucky Beach | Atlantic Mine, MI
"as a first time harley owner, i was treated like family, i was walked through all aspects of my bike ownership, each time i walk through the doors to buy certain goodies i am not forgotten. i did not rate service because my bike is in winter storage so i honestly cant rate it as yet but i am certain it will be 5 stars, i know andy will take good care of me. brain and jessie i am proud to call my friends they are top notch people that will do what ever it takes to make you happy. god bless bald eagle harley davidson"roy micks | rapid river, MI
"I just purchased a used XR1200 and worked primarily with Brian. I could not have been more pleased! He went above and beyond what I expected and when he said he would get back to me he did and followed through on everything quickly. I also spoke with Jesse several times and was equally as pleased. Friendly and excellent service! Although you are a fairly long distance from me when I'm looking for my second Harley (two is better than one right?) I will contact you first. Thanks for making my first Harley purchase such a great experience! Mike Pracht."mike pracht | wheaton, IL
"Jesse and the crew should give lessons in professionalism to ALL other dealerships. When I'm at Bald Eagle, I feel like I'm at home and most definitely among friends. "Christopher Bartlett | Bark River, MI
"I was in a panic to get my 2005 Road King fixed as it had been leaking oil from the engine into the primary. I was preparing leave for the 2012 Hoka Hey Motorcycle Challenge and needed the service done right away. Andy and the service team got me in right away and took care of my needs. I want to thank them for their great customer service. I did not buy my last bike from Bald Eagle but definitely will be buying my next one from them! Watch me on the 2012 Hoka Hey at www.hokaheychallenge.com I am rider #749 It's all about the ride!"Wayne Fields | Escanaba, MI
" Jesse and the whole crew are fantastic,very informative friendly and knowledgable,here's the place to purchase your Harley-A-1 service."Paul Genaw | Chatham, MI
"Jesse Zambon is stand up.....got two bikes financed and helped us through it all. Answered all our questions and made this a great experience for my son and myself.....coming back for #3 for my wife.....thanks Jesse we really appreciate what you did....."Rich Mattson | Iron River, MI
"Al Ison has pulled together a remarkable team of talent. Each department is well educated in their respective fields. They make it way to easy to purchase a new motorcycle. I only wish the shop was in Gladstone."Carol Stock | Rapid River, MI
Daniel Belanger | Ishpeming, MI
"Thanks to all involved with the our recent purchase of a 2007 XL1200C, I was VERY HAPPY with the trade in value given and happy to say CINDY is slowly getting back in the saddle after 5 years!!!! again thanks to everyone!!! "wayne campeau | ishpeming, MI
"Called your dealership Saturday morning at about 10:00 AM Aug 25/11 to advise you that my wifes bike was being dropped off by a tow truck with what I believed was a serious transmission noise. We were prepared to leave the bike and double mine home. Bike arrived at you shop at about 1:30 PM and your Mechanic said he would have a look just in case it was a quick fix as we were 500 miles from home. Found to be a bearing on the rear primary sprocket, you had the part in stock and your mechanic had us on the road by shortly after 4:00 PM. We got to ride home and I must tell you that your service department is as good as any in the country. My heartful thanks goes out to you great service department. Wayne and Linda Vetterli Thunder bay Ontario"wayne vetterli | thunder bay, ON
" I was in need of a new drive belt july 14 2011. on my way back from the copper country to livonia. Your service dept. was booked but they had my bike ( 99 fltri ) on the rosd in three hrs. Your service advisor , Andy i believe also the tech were very courteous & helpfull on getting me squared away .Five stars & more to you . Frank"Frank Branstrom | Livonia , MI
"Your service department rocks. I was 500 miles from home when I had a Tire problem that my LOCAL dealer said was no big deal and its fine. Well lets just say IT WAS'NT. When I explained what happened and that I was on vacation and this was a big hastle. They appologised about the tire, and bumped me up to the front of the service line. They didnt question anything and replaced the tire (( it was a recalled front tire my dealer said was fine and wont fail, well it cupped beyond belief and was unrideable )) with no questions asked and no charge. all this within the Hour.. Great guys, Great work. Also while we where waiting all the employee's where more then nice to us, telling us about all the attractions and sites to see up in the UP, gave us maps of where to go and see, and where down right nice honest people. WAY TO GO GUYS you all are amazing"Jason Cook | St Clair Shores, MI, MI
"I brought my 2011 FLHX103 in for it's initial service today. I gotta say that your service department was top notch. Very fast, efficient service and the bike was delivered when they said it would be. I appreciate the fact that you took me in even though I did not purchase the bike from your dealership!! I will not forget . . . thank you!!"Dave Pikka | Bessemer, MI
"We were referred to Bald Eagle H-D by one of our friends and the experience was great. Buying a motorcycle sight unseen wouldn't have been possible without the referral and the great service provided by Brian and Jesse. I'll recommend you to anyone. Great Job and Thanks again!!!!!"Chris Soeder | Dubuque, IA
"The entire staff was awesome! From the sales, to financing, parts, service. This is our 3rd purchase of a Harley and I wouldn't go anywhere else! The staff really cares. There job didn't end when we rode away on our bikes. "Rebecca Ivany | Battle Creek, MI
"While on a trip of the U.P. our bike broke down in Marquette. Bald Eagle Harley took care of working on the bike right away. After finding out it was going to take more than a few hours to fix, they gave us the keys to an Ultre Classic to continue our journey to Copper Harbor at no rental cost!!!That was not something I would expect and we were shocked. We did continue our vacation on some of the best roads I have ever been on! After returning, the Harley was ready to go. When we are ready to buy our next bike Bald Eagle will be the one that gets our business!! Not just because of the rental but also their personal attention from everybody, they all were great!!!!!!!!!!!!!!!"Mark McChesney | Linden, MI
"Demo'd an Ultra Limited with Rich. It was the first time a salesperson took the time to review the features and benefits of the bike. I didn't purchase a bike at the time, however when I do I'll be a Bald Eagle customer!"Ronald Houtman | Thompsonville, MI
"Al, I would like to tell you that your Service Manager Brent went out of his way to accomadate me and did all the research it took for the service bullitin on my year modal Harley. I can't say enough on the staff that you have working for you as they were very knowledgeable and very helpfull. And for thr best feedback my bike has never ran better since it was new the service Dept did awesome work keep it up. Al it was very nice to see you in the store also with your staff and customers not many Harley store owners are out in the store to answer questions from the customer. # 1 Dealer in my book. Keep up the Customer Service."Chuck Lantz | Iron Moutain, MI
"What a great experience. We had toured the UP and stopped by your dealership, everyone was great and treated us like we had been friends for years. Love your clothing line everything very young and fashionable, guys at service took good care of our 03 Road King by helping us replace a broken mirror to ride home safe. Thank you all for a great time, look forward to visiting again. Rich and Betty "Richard & Betty Bosowski | Charlotte, MI
"Everytime we go to the Bald Eagle store the staff go out of their way to help us. Would like to see more selections of women's leather jackets made for those of us that are a little older-there's a lot of us out there."Robert Jensen | Manistique, MI
"I bought a 2010 Softail Heritage from Bald Eagle because other dealers couldn't trouch the package they offered me between a trade in and new purchase. Word of mouth goes a long way with me, so get ready for an Iron Mountain connection. Thanks for taking good care of me! One happy customer in IM...."david anderson | Iron Mountain, MI
"I have been riding bikes for 35 years but this is my first HD, this is truly a whole different type of riding. Everyone at Bald Eagle has treated me and my wife with the up most respect, someone always greets you as you come in the door, I have been in many other bike shops and you have to almost beg them to help you. Keep up the good work. Thanks. Chris Bartlett"Christopher bartlett | Escanaba, MI
"This was my third HD purchase at Bald Eagle (2nd since Al and Darby took over the dealership). The experience has been first rate each time. The sales staff went above and beyond to get the exact bike I wanted in a very short amount of time. I've had nothing but excellent experiences with the staff at Bald Eagle and have recommended them to others often."Rich Miketinac | Gladstone, MI
"I rode up to the U.P. to enjoy Michigan and to stop in your store. I'm a collector of Eagle clothing and other eagle stuff. What I found for clothing was so much better than I thought I'd see. I spent more than planned, but worth it. I overheard someone call my brother in law and myself, "Iron Butts". We rode 11 hrs. the day before to get up there. Just hearing that statement made my day. I won't forget it!"John Porter | Sterling Heights, MI
"I was 10+ hours from home when my clutch went out on my 2006 Ultra. I was towed in the Bald Eagle and things stared getting better right away. I was assisted by JP in service, his professionalism and positive attitude helped make this bad time a little better. After service found the problem Jed in checked the parts list twice to make sure everything was being ordered and would be in the next day. They then contacted the local hotel and made arrangements to get us rooms at a discounted stranded motorist rate. The next day parts arrived and we were quickly back under way. The entire staff of Bald Eagle were great and helped during a very stressful and trying time. I will definitely recommend to anyone passing through to stop in the dealership, you are sure to have a positive experience. Thanks again for all the help. John Dugay"John Dugay | Grand Blanc, MI
"Fair price on a well maintained used bike. Free storage till I got it in the spring. A knowledgebale and friendly staff when buying accessories. I have been riding HD for over 40 years and consider this a well run and organized dealership. Exceptional show room area and well stocked inventory."Beaver Bill Paterra | Marquette, MI
"Jesse,Dave,Jed and the rest of the folks there treated my wife and I like we were family. A great experience with a bunch of great people."scott sexton | niagara, WI
"A big thanks you to Al and his staff, they made sure I got the right bike for me and for the right price, Jes, Dave Martin and Jed very helpfull, Thanks again looking forward to do business again soon."Mongo Carlson | Gladstone, MI
"Would like to give a shout out to Bonnie Johnson for the great customer service and for having a cheerful an professional attitude while taking an order for me on the phone!! Keep up the Good Work!!! Thanks... "Bruce Balderas | Reseda, CA
"Dropped by in August. GREAT DEALERSHIP! Unfortunately due to time limits we had to fly in and couldn't ride (we live 700 miles south of Marquette) my 03 Ultra. However since I plan to retire there (grew up at Sawyer AFB) in 6 years, its never too late to begin a relationship with your friendly neighborhood dealership. Plan to go up again next summer and (maybe?) get that Heritage Softail my wife has been eyeballin'. See ya soon in da UP, eh?"Sean Deaton | Nashville, IL
"My wife and I love our bike. The sales dept was excellent in helping us purchase everything we needed to make our riding experience the best it can be. We look forward to many years of riding. Thanks to everybody at bald eagle harley"Dennis Niemisto | ishpeming, MI
"While on a recent ride through the UP, we stopped by your dealership; I have a new 08 FLTR that had a poorly adjusted headlight and asked one of your service dept empolyees if they had time to adjust the headlight while I waited; he said no problem and we wheeled the bike into your shop and fifteen minutes later we were set and ready to continue our trip. I just thought I would let you know how things were handled by your service dept team and to say THANKS again!!!"STEVE ARNE | RIVER FALLS, WI
"We were thoroughly impressed with the excellent customer service and stock selection. Jesse took care of everything. We came from Wisconsin and were late getting there. We called and Jesse waited for us. We arrived after hours on a Friday of a holiday weekend and he spent over 2 1/2 hours with us making sure we got what we wanted. "Scott Jardine | Port Wing, WI
"I would advise anyone interested in buying a bike to give them a call to see what they can do for you. My personal experience was above excellent. "Bryce Groleau | Escanaba, MS
"Everything from the initial interest in a bike to finally bringing it home from the dealership ran smooth. Everyone was very friendly and willing to do what ever is necessary to satisfy every part of the buying process and answer any question in a timely fashion. Overall experience was awesome! there is a great crew of employees full of enthusiasm and professionalism. Would never hesitate to buy from them again. "sean mcintosh | hancock, MI
"great dealer.nice people to deal with.A+++.check them out..."bob hakola | pelkie, MI