"Ken and I were both pretty impressed w/the entire staff the first day we walked into Bald Eagle HD. We were greeted by Brian and Charlie and between the two of them, answered every and any question either of us asked. Over the course of hours we not only became familiar w/all who work there, but also bought our first Harley motor-tricycle !! Though used, it STILL looked brand new, and the gent that owned it prior, not only took great care of it, but added lots of nice things to an already really nice bike ! We felt lucky to get the opportunity to buy that baby, and we did !! Once we made that decision, Jaylyn worked w/us to get all the paperwork/loan done. Thank you, Jaylyn ! Charlie and Brian, who are extremely knowledgeable in HD, gave us tons of information to help make that decision, so thank you to both Charlie and Brian for all your help ! Jeff and Jed in Parts assisted w/the communication/helmet aspect of our purchases that day, thanks to both of you ! It was raining the day of our purchase and Ken had to drive the trike home, so Maddy in Motorclothes was quite helpful w/purchase of raingear, to keep Ken dry while bringing the trike home. Thank you, Maddy !! We came the next day to pick up the trike so were fortunate to meet Andy in the Service Dept the boys "behind the scenes", the mechanics, Brent and Jeff. These two got our "trunk cover" put replaced when we didn't expect it, so that was just the nicest surprise; thanks to Brent and Jeff. We met a few others, Ashley in Jaylyns office, who sets up all the events for HD, and another pleasant young woman working in Motorclothes, I apologize, I forgot your name, but we certainly appreciated the kindness and helpfulness of all of the BE HD crew that day... it really, made OUR day, more than anyone can imagine !!!"
Ken And Annie Frey - Iron Mountain, MI